What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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3514 Spectrum customer reviews.
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Kelly A | 02-25-2025
Verified User
Awesome
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Ling H | 02-24-2025
Verified User
When choosing your wifi, the salespersons told me that only pay $36.99 per month using auto payment and my monthly fee is locked regardless of the reason with two years. But in less than one year, you are now charging me $39.99 per month.
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David W | 02-23-2025
Verified User
Once initial install in area was complete and everything settled down, service has been good. Great service team helping to get everything dialed in.
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Rick S | 02-23-2025
Verified User
Been slowing down,( internet) cost is high for slow Internet. No senior discounts
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Jeffrey B | 02-23-2025
CS is horrible. Constantly lose internet/cable connection. Never give the correct estimate to fix the issue. Would not recommend
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Mary A | 02-22-2025
Verified User
For the last year we continuously have had rates increases and we only have phone and internet, not super speed internet either, totally sticking it to faithful, good paying customers.
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Patricia C | 02-22-2025
Jennifer in Customer Service in Florida. She was so very helpful. She is an asset to the company. She was very patient in assisting me.
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Jill L | 02-20-2025
ZeNobia was an amazing help. She could’ve transferred me back to Residential, but insisted on rectifying my issues right then. Great customer service. I hope the next time I have to call. I’m blessed with her services.
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Charlie E | 02-20-2025
Verified User
Mario #23893 went above and beyond to help me save some money and get me the correct service we needed. He was the greatest customer service agent I have spoken with.
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Philip S | 02-11-2025
Do not get this sorry company my lines lay on the ground for 14 days and they still changed me ran my credit card twice mistake on there end but blamed me because I didn't have service they are the worst customer service in the history of all Internet in America the worst never get these clowns
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