What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
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Share your experience with Spectrum
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Read our Spectrum customer reviews.
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4429 Spectrum customer reviews.
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Divina H | 01-23-2026
Great Job and excellent customer service
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Terry B | 01-20-2026
Verified User
Spectrum was replacing lines in our area and we were down for a week. Very poor service.
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I H | 01-20-2026
rude service, overpriced, monopoly tactics.
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Ryan D | 01-20-2026
Overpriced and refuse to downgrade internet speeds. Every year they jack up the price and tell me 500 megabytes is the slowest speed they can provide. Custom service was horrible to boot
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Ness E | 01-20-2026
Very respectful company
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Tony W | 01-20-2026
Excellent customer service
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LINDA S | 01-20-2026
Verified User
Reliable
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
