What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
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Read our Spectrum customer reviews.
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4285 Spectrum customer reviews.
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RUSSELL B | 12-16-2025
internet is slow. cable has few options
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Elandra B | 12-16-2025
Verified User
The internet connections is in and out, The price is over expensive. I only got this because in my area this is all I could get.
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James M | 12-16-2025
Verified User
I have no choices for internet in my area but spectrum is good over all but price a little high
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Randy R | 12-16-2025
Verified User
My internet went down on a Sunday and the Technician came out within 6 hours and did a fantastic job logically troubleshooting and eliminating issues until he found a bad infeed coaxial cable from my supply box outside 200 feet from my house. He ran a new coaxial cable at 9PM on a Sunday night and fixed my problem. Vey good service and very knowledgeable on the entire system.
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Carrie S | 12-16-2025
Customer Service and Spectrum App are great. Service connection is inconsistent with many interruptions being due to excessive ‘Service Maintenance’. Cost of internet service is relatively high.
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Bruce C | 12-16-2025
The weakest link in my Spectrum service is with the phone. I just ignore the problem and don't get around to ask for a fix thinking that the problem might be the phone itself and not Spectrum's service.
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LINDA S | 12-16-2025
Verified User
I do not feel that my internet connection is exceptional as they advertise.
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Terri B | 12-16-2025
Verified User
I will be changing cable companies as soon as I find another carrier.
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Chuck H | 12-16-2025
Verified User
My internet was interrupted. I contacted Spectrum office late in the evening, they had me swap hardware at the local Spectrum store, did not correct the problem. Contacted Spectrum cust serv next morning, they dispatched Jerry. he arrived within an hour, found and fixred the concern within 30 minutes.
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
