What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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3501 Spectrum customer reviews.
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Philip S | 02-11-2025
Do not get this sorry company my lines lay on the ground for 14 days and they still changed me ran my credit card twice mistake on there end but blamed me because I didn't have service they are the worst customer service in the history of all Internet in America the worst never get these clowns
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Rodney W | 02-11-2025
I paid for my service and here it is a week later and I still have no service, they sent the box with the modem and stuff to the new address,them send the connection technician to the Old address, then sends a double bill to the New address, yet I have no Internet no cable nothing but the equipment and a double priced bill. Ill advise everyone Don't shop spectrum on Every Media platform
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Ida V | 02-11-2025
Our home internet box goes in and out of service all day every day. And , when I go to report it....there's an outage. Then I get messages that our mobile speed will be slowed down. If the internet worked correctly, we wouldn't have a data issue. So tired of monopoly companies
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David C | 02-11-2025
Verified User
Internet constantly freezing up it’s annoying and for $89 a month. I’m thinking of leaving spectrum time to move on.
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Philip S | 02-10-2025
Do not ever get this company my lines lay on the ground for 14 days they still charge me I called everyday then the sorry company cut my service off because I didn't pay for something I didn't have.
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Roberta W | 02-10-2025
Verified User
Spectrum is a rip off they raise their rates so much it's ridiculous, they are so overpriced
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Natasha C | 02-10-2025
Horrible Wi-Fi service! There are outages constantly! It’s become impossible to use their service when working from home. I had to use my hot spot all the time because their services don’t work. Not worth $100 a month. I’m moving on 3/10 and I’m disconnecting service with them. I do NOT recommend Spectrum!
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Michael S | 02-10-2025
Verified User
Seems like every year they increase the cost! There is no price lock! They can charge whatever they want....and they do.
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Chase G | 02-09-2025
Verified User
Worst internet around
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Tied I | 02-09-2025
Verified User
Even with the gig service, we never see much over 170 regardless of time of day. The service itself is stable, but the supplied wireless router is horrible and drops connections regularly. After several exchanges, a TP-Link router purchased from Amazon eliminated that problem and provided stronger signal throughout our home.
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