What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
Is Spectrum available in your area?
Enter your zip code to see if Spectrum offers internet service near you.
Share your experience with Spectrum
Leave a review with an overall star rating and any comments about your experience with Spectrum.
Read our Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
5381 Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
Jeff Q | 03-01-2026
Verified User
very expensive!
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Robert H | 03-01-2026
Verified User
Paying for 100gig, it may hit that on occassion. Internet is consistently out. When one works from home that is unacceptable.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Karle K | 03-01-2026
Verified User
In 52 months since we have had SPECTRUM our price has tripled and that with downgrading one tier , VERY EXPENSIVE!
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
KATHY P | 03-01-2026
Verified User
GREAT SERVICE!!
Was this review helpful? 0 1
Overall:
Service:
Pricing:
Speed:
Jennifer M | 03-01-2026
Verified User
Reliable services. The price is great too!
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Kody Y | 03-01-2026
Verified User
If they aren't constantly raising the prices they are offering you low quality customer service. It shouldn't take that long to speak to a human.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Earl G | 02-28-2026
Verified User
Great service and great tech!
Was this review helpful? 0 0
×
Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
