What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
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Read our Spectrum customer reviews.
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5692 Spectrum customer reviews.
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Thomas M | 03-29-2026
Verified User
Finally after 2/3 years , getting a good technical support person AJ replacing proper materials etc. The internet and cable is working properly now. Finally can see and understand what higher speed internet means WOW THANK YOU, ANOTHER LONG VALUED SPECTRUM CUSTOMER.
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Kevin D | 03-29-2026
Verified User
Nothing I can say without swearing.
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Kent P | 03-29-2026
Verified User
Opaque pricing schemes attempting to extract as much as possible from customers. Frequent outages and extremely difficult to contact actual human representatives. So frustrating it made me say things to that AI voice that reminded me of the taste of dial bar soap.
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Teresa H | 03-29-2026
Spotty internet service. Very expensive cable service and nickel and dime by saying you must rent their additional equipment (router, receivers) if you want to continue your cable package. Customer service is polite (in person and over the phone) but app support will deny you have reported outages if you ask for any type of credit (even when a technician has just been to your house). When it was Time Warner Cable, I had no issues, and really the issues have happened within the last few years with Spectrum. It’s too bad because the people seem nice but the internet service issues and cable pricing have gotten out of hand. I’m glad I have a different provider as a backup for my phone when my internet or cable goes down.
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Darrell J | 03-29-2026
Service disruption for some reason, the earliest appointment is 2 days away, no internet, cable or no one seems to be able to help, oh, and the bill has nearly doubled since starting, not happy, obviously
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Lillian M | 03-29-2026
Verified User
When it works it's ok but had spotty service for weeks.
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Chet J | 03-29-2026
Verified User
Great Customer Service
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Laurry M | 03-28-2026
Verified User
Jorge did excellent work and was very courteous. It was an involved job, and he was very efficient.
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
