What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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3460 Spectrum customer reviews.
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Donald S | 12-11-2024
Spectrum users beware. Poor internet service and increased pricing cause us to seek out another provider. We made that switch yesterday and it went smoothly. We called Spectrum to discontinue service. Today we get a bill from Spectrum for $92.00 for service from 6 December to 5 January. We again called them and asked if we’ll be refunded since we only used 5 days during the billing cycle. They said they don’t give refunds and we are responsible for paying for the full month. I’m not sure if other companies do this, but if so, it’s robbery in my opinion to pay for a service that’s disconnected.
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Carla O | 12-11-2024
Streaming services are miserable
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Brody B | 12-10-2024
easily the worst service i’ve ever had and if i cold put the speed at 0 stars i would
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Dixie P | 12-10-2024
Verified User
Terrible customer service and they just continually raise the price without even notifying you.
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Jane W | 12-09-2024
Verified User
They have raised our rates twice this year and the internet goes down constantly. I would not recommend them.
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Lawrence L | 12-09-2024
Always losing wifi/internet service then have to deal with talking to a computer
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Jennifer D | 12-08-2024
Very frustrated
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Douglas M | 12-08-2024
Verified User
Price is very high for seniors
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David B | 12-08-2024
Verified User
We were without Spectrum service for 8 days during Hurricane Milton,power was restored within 4 days by Duke Energy. We were told by a Spectrum rep that a credit would be issued for those 8 days and yet no credit as of receiving by December bill. When can I expect a credit Spectrum?
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