What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
Is Spectrum available in your area?
Enter your zip code to see if Spectrum offers internet service near you.
Share your experience with Spectrum
Leave a review with an overall star rating and any comments about your experience with Spectrum.
Read our Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
4154 Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
Graciela P | 11-25-2025
Verified User
Spectrum app needs to be fixed
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Rosandrea L | 11-25-2025
Verified User
Customer service is good.. outages are common which kind of sucks but is usually back up and running by the next morning.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
James M | 11-25-2025
Verified User
I've had them for a few years now. I highly recommend.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Sylvester S | 11-25-2025
Verified User
Great service and friendly and fast
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Jeremy D | 11-25-2025
Wonderful service! Customer service is stellar. Love how quickly they try to resolve issues. Spectrum is the best provider I’ve had by far. Thanks Spectrum.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Victoria B | 11-25-2025
Verified User
Spectrum has shoddy equipment that fails continuously, they give you the run around until you bug them too much and then they send a technician out to replace the faulty equipment. Service is intermittent even with functional equipment. Speeds are on par with my cell phone data, and internet costs are on par with other services with better connectivity. I would love to say something good about the Spectrum TV Service, but I have had a defective XUMO box for 6 months and Spectrum still hasn’t replaced it.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Cordell B | 11-25-2025
Terrible service. They took service out for 8 hours to do upgrade and now service is either down, locking up, or some stations not working
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Mary P | 11-25-2025
They have horrible customer service dont care about their customers and have smart mouth operators
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Michael F | 11-25-2025
Verified User
They are great for my area I have never had any issues.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Daniel M | 11-25-2025
Verified User
Your mobile app cannot be possibly any worse. I pay $300 plus a month and to not be able to speak to a real person but have to type responses, much like I am now, on a little phone screen, is the worst imaginable customer service. Get better!
Was this review helpful? 0 0
×
Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
