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Verizon Customer Reviews

Overall customer satisfaction rating: 3/5

Share your experience as a Verizon home internet customer. What makes this provider stand out? Has the service performed well for your household? Good or bad, we want to know how you rate Verizon. Keep reading to see what other customers have to say.

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What people really say about Verizon

Who knows Verizon better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(5/5)

 

“I’m a senior not working and limited income, I beg Verizon to lower my monthly plan BUT THEY REFUSED so I had to cancel cause of financial problems.”

– Mirta S

(5/5)

 

“Great speed, average around 150mbps in the downtown area. Their equipment is super simple to use and work with. Prices are unbeatable for us at $35 a month.”

– Richard B

(5/5)

 

“Verizon is the best and fastest internet service. I will use no other product or service if its not from Verizon. If your a gamer like myself, I highly recommend this service. I guarantee you will not be disappointed. Just for the record, I am not just saying this to win free internet. I am very serious about my gaming time, Verizon really is the honeypot that Winnie the Pooh loves.”

– Desmond B

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Read our Verizon Home Internet customer reviews.

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18 Verizon Home Internet customer reviews.

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Ronald P | 12-06-2024

Happy

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Marie L | 10-17-2024

Satisfied

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J J | 06-27-2024

It's spotty and inconsistent, even within my own home I can't get a reliable connection

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J W | 06-13-2024

This is by far the worst service I've ever had. There is nothing else in the area because the state refuses to put up fiber lines so we are stuck with this slow internet.

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Mirta S | 09-28-2023

I'm a senior not working and limited income, I beg Verizon to lower my monthly plan BUT THEY REFUSED so I had to cancel cause of financial problems.

Was this review helpful? Yes 4 No 1

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Beatrice S | 09-20-2023

It is not a linear issue to rate an Internet Carrier due to the individual experience ,location, staff and ever changing technology issues. My personal experience with Verizon is (just pure luck) is a very knowledgeable staff, polite, patient, and got the problem solved.

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Thomas M | 08-14-2023

new customer

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Jonathan N | 08-03-2023

Verizon told me my signal is 4G not 5G. I have a technical problem. It's been 2 days since I called and no change in service

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Ralph N | 07-26-2023

50 bucks a month. Good speed.

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Richard B | 04-20-2023

Great speed, average around 150mbps in the downtown area. Their equipment is super simple to use and work with. Prices are unbeatable for us at $35 a month.

Was this review helpful? Yes 2 No 1