Is Google Fiber Internet Down?

If GFiber is your mobile phone or internet provider and you’re having trouble connecting, start with an internet speed test to see if you’re in an outage.

First, reconnect to your GFiber Wi-Fi. Then, click below.

What to look for in your speed test results

If you’re in a GFiber outage, the speed test will say “Loading,” and a light blue circle will spin, but you won’t get any results.

If you get results that show download speeds, upload speeds, and latency, though, you aren’t in an outage.

You could still be having problems, of course. Ideally, you should get speeds reasonably close to what your plan promises, but you need the following for a healthy fiber or fixed wireless connection:

• Download speeds of at least 20Mbps
• Upload speeds of at least 5Mbps
• Latency of less than 100 ms

How to troubleshoot GFiber connection issues

Step 1: Check if you can get online with other devices on your network.

If you can’t access the internet using a specific laptop or smartphone, try another device. Even if you don’t have multiple computers, you may have a smart TV or smart speakers that can access the internet.

Step 2: Check the lights on your internet equipment.

If you can’t get online with any device, check the lights on the front of your router or Network Box. Whether you’re using the Wi-Fi 6E or Wi-Fi 7 router from GFiber, a solid blue light on the front of each device means you have a connection.

You can also check for lights on your Fiber Jack, where the internet comes into your home. GFiber uses several different models (some of which don’t have lights), but you can use this guide to Fiber Jack lights to figure out what your lights mean.

Step 3: Power cycle everything.

If you still can’t get online, try restarting all your equipment. Most customers will have a router and a Fiber Jack, but you may also have mesh extenders or an all-in-one multi-gig router.

If you’re using routers and extenders provided by GFiber, you can use the GFiber smartphone app to restart your gear. If you don’t have access to the app, you can power cycle the old-fashioned way: Unplug the equipment from the power outlet, wait about 30 seconds, and plug it all back in.

Two Fiber Jack models (GFLT110 and GFLT300) receive power over Ethernet, so you need to disconnect the Ethernet cable from the Fiber Jack or Network Box—depending on which is easier—to power cycle these two devices. All other Fiber Jack models have a power adapter that you can unplug for 30 seconds.

Step 4: Check your account page or the GFiber outage detector.

If you’ve checked everything on your end and still can’t get online, you may have a complete service outage.  Find another way to get online and enter your street address on Google’s outage site to find out for sure. You can also navigate to your GFiber app or the GFiber account page, where you may see an alert like the following:

Check the lights on your gateway

Learn more and troubleshoot your GFiber connection

• No Internet Connection? How To Troubleshoot Internet Issues
• 6 Reasons Why Your Home Internet Is So Unreliable
• Modem and Router Lights Explained
• How Often Should You Reboot Your Router?

Still can’t get online? Contact GFiber

You can reach GFiber at +1-866-777-7550. The system automatically identifies your account based on the number from which you’re calling.

Does GFiber offer refunds?

Residential customers of GFiber aren’t guaranteed refunds, but some customers tell us they’ve gotten automatic credits on their bill in case of outages. If you’ve had recent outages and aren’t seeing that credit, we recommend calling support to ask for a refund.

Leave a review about your GFiber service

Maybe you love your GFiber and can’t remember a single outage since you signed up. Or maybe have connection problems all the time and can’t reach support.

Either way, let us know about your experience. Reviews help us improve our recommendations to customers like you!

Write a GFiber internet review

Read other GFiber reviews

How GFiber compares

GFiber is a fantastic choice for home internet service. We’ve crowned it the Best Internet Provider for Customer Service for four years in a row, and it consistently offers some of the fastest speeds in the country.

My only problem with GFiber is that it lacks a true budget option. Its rates haven’t gone up since 2011, which is great, but $70 per month is a significant sum. Most families don’t need the gigabit speeds GFiber offers.

If you’re looking to save money, you might have the following options.

GFiber vs. AT&T: If you have GFiber but have the option to switch to AT&T, you’re probably looking at the 5G home internet service AT&T Air. You could pay less per month for AT&T, especially if you bundle, but your service won’t be nearly as good.

If you happen to have the option to switch to AT&T Fiber, however, the service will be about the same. You can start off with a cheaper package, and you can get discounts from bundling.

GFiber vs. Spectrum: Spectrum offers cable internet through most of its footprint, and that means speeds that are less reliable than what you can get from GFiber. You’ll have to deal with much lower upload speeds too. However, Spectrum may be the better choice if you don’t need gigabit speeds. Just be aware that prices may go up after a year, and you’ll have to pay extra to use Spectrum’s Wi-Fi equipment. GFiber gear is included with the monthly plan price.

GFiber vs. CenturyLink: GFiber is the clear winner here. CenturyLink’s DSL service is painfully slow compared to GFiber, but even if you can get fiber internet from CenturyLink, GFiber is cheaper at the gigabit level. If you need only 500Mbps (and that’s good enough for most households), CenturyLink Fiber may be worth a shot.

GFiber vs. T-Mobile 5G Home Internet: T-Mobile offers 5G home internet in some areas, and it can be a lot cheaper than GFiber. However, we recommend it only if you’re rarely online. If you work from home, study from home, or do any gaming, you’re going to want the reliability of GFiber.

My take: Stick with GFiber, and call for help if you need it

GFiber is an excellent internet provider, and I recommend it enthusiastically for anyone who can get it. If you’re in a GFiber area and dealing with outages, the problem is probably with your home setup, your billing, or the wiring going to your home from the street.

In any case, it’s best to call GFiber for help at +1-866-777-7550. You’ll probably even get a refund if the problem was on its end.

FAQ about GFiber