Xfinity
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◊ Provider star ratings are based on user reviews and our independent customer satisfaction survey.
* Data effective 6/27/24. Offers and availability may vary by location and are subject to change.
Our Xfinity internet review
Nov 18, 2024 | Share
Xfinity’s offers a variety of high-value plans that provide a lot of internet speed for the money. And as a cable ISP, its services are generally fast and reliable. The downside is that Xfinity charges all the usual extra fees, like equipment rental and early termination fees, and maintains the typical ISP policy annoyances, like data caps and price hikes. While, these fees and policies aren’t exactly budget-friendly, you’re likely to encounter them with other ISPs, as well.
Pros
- Great value
- Variety of plans
- Good bundling options
Cons
- Price hikes after promotional period
Compare Xfinity internet plans and pricing
| Package | Price | Speed | View on Xfinity site |
|---|---|---|---|
| Connect* | $30.00/mo. | 150Mbps | Shop Xfinity Plans |
| Connect More** | $35.00/mo. | 200Mbps | Shop Xfinity Plans |
| Fast# | $55.00/mo. | 400Mbps | Shop Xfinity Plans |
| Superfast# | $70.00/mo. | 800Mbps | Shop Xfinity Plans |
| Gigabit# | $80.00/mo. | 1Gbps | Shop Xfinity Plans |
| Gigabit Extra** | $85.00/mo. | 1,200Mbps | Shop Xfinity Plans |
| Gigabit X2*** | $120.00/mo. | 2,000Mbps | Shop Xfinity Plans |
*With equipment included for 12 months.
**No term contract. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.
#For 24 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.
*** No term contract. Taxes and equipment not included. (xFi getaway required). Included up to $10 mo. auto pay & paperless discount. Package not available in all cities.
Find out if Xfinity is available in your area.
Xfinity’s speeds: What’s best for you?
Xfinity has great plan variety when it comes to speed and your budget. Just keep in mind that Xfinity’s pricing varies by region.
For the average household, we think the Fast plan delivers the most bang for your buck. At 400Mbps for $55 per month, it finds good balance between speed and price. In the age of gigabit plans, 400Mbps may not seem as impressive a speed as it once did, but even by modern usage standards, it’s a lot of bandwidth. With 400Mbps speeds, you could run 7 simultaneous 4k video streams with enough bandwidth leftover for all your background processes and internet browsing. Generally, we recommend you have about 100Mbps of bandwidth for every member of your household.
Larger families and heavy internet users could consider the Superfast internet plan. At $65 per month, it provides 800Mbps of internet speed, which is enough internet speed for just about anyone.
Those with tighter budgets can take a closer look at the Connect More plan, it’s $25 less per month than the Fast plan but provides half of the speed (200Mbps).
Xfinity’s high-tier Gigabit and Gigabit Extra plans only make sense if you have the most extreme bandwidth needs. Think households with eight or more people or those who frequently need to download huge amounts of data.
Be sure to use our How Much Speed Do I Need? tool to find out the ideal internet speed for your home.
How fast are your Xfinity speeds?
Click below for a quick speed test and find out.
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Xfinity data caps
Xfinity internet plans have a 1.2 TB data cap—plenty of data for the average customer. But if you do go over, Xinifty gives customers a pass for the first data overage. After that, you get hit with a $10 fee for every 50 GB over your cap, up to a maximum of $100 a month.
There are two ways you can get unlimited data with an Xfinity internet plan:
- You can sign up for xFi Complete for an extra $25 per month. It also includes an upgraded Xfinity gateway (modem/router) rental.
- You can add unlimited data to any Xfinity internet plan for $30 per month.
Our favorite plan: Xfinity’s Fast internet plan provides 400Mbps for $55 per month, and is one of the better cable internet deals offered anywhere in the market. For some perspective, Spectrum, another huge cable ISP, sells customers 300Mbps for $50 per month. The country’s next largest cable ISP, Cox, charges $59.99 for just 250Mbps.
Xfinity’s Fast internet plan is a good deal matched only by a few fiber ISPs.
Xfinity ongoing deals and promotions + bundles
- For Black Friday, get one year of 300 Mbps internet plus an Unlimited mobile line together for $35 per month. Deal ends Dec. 3.
- Get Wi-Fi equipment included for 24 months.
- Get two years of Peacock Premium when you sign up for a Gigabit or Gigabit plus plan.
- Get Peacock, AppleTV+ and Netflix for a total $15 per month when you add StreamSaver to any internet plan.
Xfinity internet fees
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Xfinity’s installation fee is generally $100, though that is subject to change based on region. The equipment rental and other fees are standard for cable internet providers.
Xfinity internet installation, equipment, and contracts
At $100, Xfinity’s install fee is something you want to try to avoid by opting to self-install. Xfinity’s equipment is pretty good, and it has some attractive offers and features that make renting equipment tempting. Regarding contracts, there isn’t much flexibility—most plans require at least a 12-month contract.
Xfinity installation
For $100, Xfinity sends a technician to your residence to connect your home to its network and set up your equipment. If your residence already has an active Xfinity internet connection, you can just self-install for free.
Self-installation with Xfinity is easy. All you need to do is connect your equipment to power and connect an active coaxial cable to the back of the modem. From there, the Xfinity app walks you through the rest of the process.
Xfinity equipment
Most new Xfinity customers who decide to rent their equipment will get an XFi internet gateway, a modem/router combo that runs on the DOCSIS 3.1. protocol. The XB-8 has tri-band Wi-Fi, four Ethernet ports, and advanced security. It also integrates well with the Xfinity App’s control and troubleshooting features.
Xfinity bundles its equipment rental and unlimited data feature with the xFi complete add-on, which costs $25 a month on top of your regular rates.
Xfinity internet contracts
Xfinity plan contracts vary by region and plan, but getting Xfinity internet typically requires at least a 12-month contract. If you terminate your plan early, prepare to pay early termination fees of $10 for every month remaining on your contract.
Xfinity internet plans also have price hikes after the promotional period ends. The amount of varies between regions and plans.
Xfinity internet customer ratings
| Overall Rating | Reliability Rating | Customer Service Rating | Speed Rating | Price Rating | |
|---|---|---|---|---|---|
| Xfinity customer satisfaction rating | 3.9/5 | 3.9/5 | 3.7/5 | 4.0/5 | 3.5/5 |
| Average rating* | 3.7/5 | 3.7/5 | 3.6/5 | 3.8/5 | 3.4/5 |
*Based on our annual customer satisfaction survey.
Xfinity received great feedback in our annual customer satisfaction survey, placing near the top in every category. Xfinity earned the highest ratings for internet speed for the second year in a row. Further complimenting Xfinity’s speeds, 93% of surveyed Xfinity customers said its service meets their needs.
When you look at the numbers, Xfinity’s plans offer more speed for less money than other big cable ISPs. And it probably has one of the best cable infrastructures in the country. What’s more, customers gave Xfinity high marks across the board, suggesting that Xfinity doesn’t just provide great speeds but provides a consistently great customer experience.
How Xfinity compares to the competition
| Provider | Plan price range | Speeds (range) | User rating* | Order online |
|---|---|---|---|---|
| Xfinity | $30.00–$120.00 | 150–2,000Mbps | 3.7/5* | View Plans |
| AT&T | $55.00–$245.00/mo. | 25–5,000Mbps | 3.7/5* | |
| CenturyLink | $50.00–$75.00/mo.† | 140–940Mbps | 3.6/5* | |
| Verizon | $49.99–$94.99/mo. | 300–2,300Mbps | 3.9/5* |
*According to our annual customer satisfaction survey
See disclaimers.
Xfinity’s main competitors are AT&T, CenturyLink, and Verizon. We recommend choosing one of these ISPs over Xfinity only if you can get a fiber internet plan. Fiber is both faster and more reliable than cable internet, and comes with the benefit of symmetrical speeds (faster upload speed compared to cable). Unfortunately, fiber isn’t available in a lot of areas.
Read our full reviews of Xfinity vs its main internet competitors
Is Xfinity right for you?
While there are many factors to consider when purchasing a new internet service, speed and price are among the most important, and Xfinity scores top-marks for both. And because it’s such a big ISP, Xfinity has a lot features, options, and bundles while maintaining a decent level of quality in it’s services. Value-wise, Xfinity internet is worth the money.
Xfinity may not be the best fit if you’re looking for a flexible contract, as it doesn’t have month-to-month options for its standard internet plans. Xfinity does offer a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal.
If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat.
FAQ about Xfinity
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Methodology
Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.
Disclaimers
How Xfinity compares to the competition
† CenturyLink
- Paperless billing or prepay required. Additional taxes, fees, and surcharges apply. Get the fastest internet speed available at your location (max speed is up to 140 Mbps).
- Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply.