Internet providers in Hermiston, OR

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Nichole M | 10-09-2023

I used Spectrum Internet for years without any issues. Price and speed was decent and I was overall satisfied until I went to cancel my service. I used autopay for this account and they continued to charge me even after I paid my account in full, returned my equipment and even confirmed that they had my equipment. I noticed the following month that I was still being charged for the service and it was taken out on autopay. When I called to ask why I was still being charged, thru were now telling me that I would also be charged for my equipment that was never returned. Needless to say, they are still charging me money, despite telling me and sending an email stating they would stop the autopay and send me a refund. I don't know how places get away with continuing to take money from people, that's theft. That's stealing from hard working people and there's nothing we can do about it and they know it. I have emails and claim numbers but none of that matters.

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Kaajal M | 07-09-2015

Charter internet is very fast and lets me get what I need done in a short amount of time. However, there have been numerous instances of the internet shutting off which required us to call customer service. They replaced the router five times before the problem was fixed. My internet also did not allow me to play online with certain people on my handheld gaming console and the problem has not been able to be fixed. A lot of money is paid for a service that should be cheaply available to everyone, regardless of the internet speed. Charter is an okay company, but it needs work on the customer service.

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