Compañías de Internet en Caddo Mills, TX

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Nadeen S | 08-06-2020

They have a lack of transparency when it comes to service. They often have outages without communication and when you have a problem where you are the only customer impacted they have little or no support if it is on their end. They seem to have no service levels or urgency levels internally to get things fixed once an issue has passed tier 1 support. If you read their agreements you can't hold them liable for anything regardless of service. If you ever have an issue with them that cannot be resolved at tier 1 you will be dead in the water with no communication from their tier 2 plus support. I do not recommend them if you have a business that required constant service. In fact they have hung up on me 2 times today on this 4 day of outage.

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Robert T | 04-08-2020

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Internet cuts out all the time, the tower is always being repaired when you call for tech support. Your internet is always "working just fine" even though you can't connect to the google homepage. Remember if you're buying with these guys divide the internet speed by 10 to find your true speed! Are they promising 50 MBS? Nope, it's 5 on average. It'll be 10 on a sunny day for short burts, maybe 12 if you're lucky. It will peak at 50 once every nine hours for roughly seven minutes before plummeting to the steady 5 it will be until you call their tech support. The MOMENT you call tech support it jumps up to where it's supposed to be at for the duration of your call and up to five (5) minutes afterwards. Then it just goes back down.

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