Consumer Advocacy Editor

Chili Palmer

Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Chili’s work as a writer, reporter, and editor has appeared in publications including Telecompetitor, Utah Business, Idaho Business Review, Benton Institute for Broadband & Society, and Switchful.com.

New York Requires Internet Providers to Offer $15 or $20 Plans to Low-Income Residents

by Chili Palmer | Feb 5, 2025 | News

New York says internet providers must offer $15 or $20 low-income plans. Get the details.

How Can I Tell If My Provider Is Throttling My Internet?

by Austin Aguirre and Chili Palmer | Jan 13, 2025 | FAQ, Internet Speed Guides

Find out how to tell if your internet is being throttled, other reasons your internet speed slows down, and what to do if you’re being throttled by your ISP.

Sparklight low-income internet feature image

How To Get Affordable Internet From Sparklight

by Chili Palmer | Jan 13, 2025 | Brand Guides, FAQ, Low-Income

Sparklight’s Lift plan lets low-income customers skip autopay, installation, and equipment fees.

Verizon Achieves 5.5 Gig Download Speeds on 5G

by Chili Palmer | Jan 10, 2025 | News

Blimey! Verizon clocked 5G speeds of 5.5Gbps in a lab environment. What does it mean for you?

Is New Customer Guarantee a Reason To Choose AT&T?

by Chili Palmer | Jan 9, 2025 | News

AT&T is on a mission to set itself apart as the leader in converged services, and...

camping woman connects to internet with Starlink Mini.

Musk Solves the Starlink Mini Power Problem

by Chili Palmer | Dec 18, 2024 | Equipment Guides, News

You can now power the Starlink Mini through USB. But do you have the right power bank?

Report: Cheapest and Most Expensive States for Internet Service

by Chili Palmer | Dec 17, 2024 | Data and Research, Industry Exclusive/Entertainment

Providers may charge more for less, depending on where you live. We break down the cost.

Same Starlink Service, Different Starlink Price?

by Chili Palmer | Dec 13, 2024 | News

Some get $100 off Starlink, others get charged an extra $100, and some can’t get it all.

Xfinity (parent company is Comcast) and Amazon Web Services Join Forces To Make Mobile Service Faster and More Secure

Xfinity and Amazon Join Forces To Make Mobile Service Faster and More Secure

by Chili Palmer | Dec 11, 2024 | News

Xfinity Mobile is moving to the cloud. Is it time to add the service to your internet bundle?

Optimum Celebrates 500,000 Fiber Internet Customers

by Chili Palmer | Dec 5, 2024 | News

Optimum Fiber has reached a milestone of half a million customers. Is the service worth a try?

Do Starlink Waiting Lists Mean Slowdowns Are on the Way?

by Chili Palmer | Nov 21, 2024 | News

Do waitlists from Starlink mean slowdowns are on the way? Get the details.

How Much Could You Save With Pay-As-You-Go Internet From Sparklight?

by Chili Palmer | Nov 18, 2024 | News

Sparklight is testing new pay-as-you-go internet plans, with prices as low as $35 for 30 days.