Consumer Advocacy Editor

Chili Palmer

Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Chili’s work as a writer, reporter, and editor has appeared in publications including Telecompetitor, Utah Business, Idaho Business Review, Benton Institute for Broadband & Society, and Switchful.com.

happy woman using cell phone to make a phone call over internet service

Family Video Call Not Working? Simple Steps To Fix It

by Chili Palmer | Mar 5, 2026 | Equipment Guides, Home Networking, How-To, Streaming Guides

Learn how to fix problems with family video calls, like mic, camera, or audio not working.

Is Verizon Internet Down?

by Chili Palmer | Mar 4, 2026 | Brand Guides, Equipment Guides, Internet Outage

Find out about Verizon internet outages and what you can do to get back online.

Family sitting together on the couch using a remote for streaming

How Much Speed Do You Need To Watch Peacock?

by Chili Palmer | Mar 3, 2026 | Internet Speed Guides, Streaming Guides

Find out if your internet connection is fast enough to stream Peacock.

person watching sports on tv while using tablet and phone as well

Don’t Lose Your Local News

by Chili Palmer | Feb 27, 2026 | How-To, Streaming Guides

Read about our favorite free local news apps so you can kick your cable TV bundle to the curb.

How to Get Internet without a Phone Line or Cable

by Peter Christiansen and Chili Palmer | Feb 23, 2026 | Brand Guides, FAQ

Browse the top internet providers and plans without committing to a phone line or cable plan. Compare speeds, prices, plan details and more.

Woman sitting at home looking at phone and laptop

Five Reasons You Need Backup Internet

by Chili Palmer | Feb 20, 2026 | Internet Buying Guides

Sometimes, it’s worth paying extra to make sure you never lose access to the internet.

How To Get Backup Internet for Your Cable or Fiber Connection

by Chili Palmer | Feb 18, 2026 | How-To, Internet Buying Guides

Find out which internet providers offer 4G and 5G backup internet, or get a new router from Eero.

Family using computers at kitchen table.

How Much Internet Data Do You Need?

by Chili Palmer and Peter Holslin | Feb 18, 2026 | Technology

Here’s a rundown of how to budget your data and get more data if you need it. We also give you recommendations for the best internet plans with unlimited data.