FAQ Archives

Megabytes, Megabits, Gbps & TB: What you need to know

by Kevin Parrish | Jun 13, 2025 | FAQ, Technology

Confused about megabits and megabytes? We’ll explain what the difference is so you can keep them straight when it really counts.

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How To Get Affordable Internet From Sparklight

by Chili Palmer | Jun 5, 2025 | Brand Guides, FAQ, Low-Income

Sparklight’s Lift plan lets low-income customers skip autopay, installation, and equipment fees.

8 Reasons Why Your Internet is Slow (and How to Fix It)

by Austin Aguirre | Jun 2, 2025 | FAQ, Internet Speed Guides

Finally – your ultimate guide to fixing slow internet. Quick fixes, step-by-step help, common problems, factors that might effect speeds, and more.

Does weather impact internet connection speeds?

by Peter Christiansen | May 1, 2025 | FAQ

Internet connections are often talked about in terms of maximum speed and ideal conditions, but in...

How to Find Free Public Wi-Fi Hotspots

by Peter Holslin | Apr 14, 2025 | FAQ, Technology

It’s hard to get anything done in today’s world without an internet connection. Fortunately, free public Wi-Fi has been popping up all over the country, saving us all from draining our data plans. Known as hotspots, these helpful connections make getting Wi-Fi access on the go easy. But how exactly does a hotspot work? And how can you find one near you?

Where Is the Best Place to Set Up Your Router?

by Kevin Parrish | Mar 7, 2025 | FAQ, Technology

If you still find spots in your house where you don’t get internet, you may need to move your router. Here’s where you should place it.

How to Change Your Wi-Fi Network Name and Password

by Kevin Parrish | Mar 3, 2025 | FAQ, How-To

To change your Wi-Fi password and increase your network security, you’ll need a few things first. This guide will walk you through the steps to change your network name and password.