Compañías de Internet en Tallahassee, FL

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Courtney S | 03-24-2023

Taken 15 hours to update service to a reasonable as they lied on year contract about month which they said yes but hid the fact there was a $30 tv connection fee each month (never used it) tried to switch but they updated all available plans on me to be way over $100 so I was stuck- record your calls, take screen shots of messages this is the most crooked company

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Michael M | 03-13-2023

I live about 300 meters from a junction box, so I have consistently high speeds and very few outages. Their prices are pretty high, but I'm willing to pay, especially since they're the only ISP that provides speeds over about 150Mbps in my area. I'm having problems with upload speed (0.2-0.25 as opposed to the average of 11-12). Xfinity's tech support is the worst I've experienced in 35 years of doing tech support and dealing with manufacturers and ISPs. The chat bot has a very limited vocabulary, and an even more limited repertoire of responses. It is possible to get through on the phone; it merely takes persistence, patience, and the ability to deal with varying accents. I've dealt with Hindi, Palkistani, Hispanic, and Russian accents. When I did get a tech to visit (within about 36 hours -- good response time), he was an intelligent young man with a good work ethic but not enough training and experience. He did the best he could, but this problem would baffle a highly skilled and experienced technician. He said he would escalate it; it's only been a day, so I'm hoping for the best. I won't go into the Xfinity app; that's a whole different story, and will be the subject of a letter to upper level management.

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Omar A | 04-08-2022

I'm paying for their "Gigabit Extra Plan" which shows a high speed from THEIR rigged ISP speed test. Other speed tests shows at least 70% less than what Xfinity's "Speedtest" shows. I experience low speeds, lags, latency issues, to name a few consistent problems using Xfinity services. Very disappointed with this company and it's ONLY because they're a monopoly (Capitalism best practice) that there's no other option but to use this company! Disgusted with this BS!

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