Internet providers in South Ogden, UT

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Patricia S | 08-01-2023

The actual product is very good. Customer service or anything you need to do online is almost impossible. Nothing is intuitive. I just received a gift card and the activation number on the card only asks if your card is lost or stolen. If you put in the web address and try to activate, they send a code to your email that never arrives. On another note, we had to switch 2 mobile lines from a business account to a residential account. I was on the phone for at least a total of 20 hours and couldn't get it resolved. I was told different things by different representatives. I was finally told to go to the store that had access to both business and residential. The young man who helped me there was very professional and helpful. He spent 6 hours on the phone trying to get it resolved and was finally able to do it. If the product itself wasn't so good, I would switch to a company with easier and more dependable customer service. Please be clear, however, that all of the customer service reps I talked to were very professional and thought they were doing the right thing. It was just a 20 hour ordeal over a period of 2 months because no one was on the same page.

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