Internet providers in Chatsworth, CA

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Mohsen S | 06-15-2024

Verified User

I have been a Spectrum Internet customer for over six months, and my experience has been nothing short of frustrating. From the very beginning, I faced issues with my internet speed. Despite having my own router, I constantly experienced slow and unreliable connections. When I reached out to Spectrum’s customer service, their solution was simply to blame my equipment. Repeatedly, I was told that the problem was due to my personal router and that I should purchase theirs. After five phone calls and five chat sessions over six months, they finally acknowledged that the issue was on their end. Despite their initial mistake and the significant inconvenience caused, Spectrum did nothing to compensate for their error. Instead of offering a credit or a discount for the six months of poor service, they are now charging me $30 more per month than my landlord, who lives at the same address and has the same internet speed service. This discrepancy is both unfair and unacceptable. The lack of accountability and customer care from Spectrum is disappointing. Their customer service is ineffective, and their billing practices are unjust. I would not recommend Spectrum Internet to anyone looking for reliable service and fair treatment. ---

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