Consumer Advocacy Editor
Chili Palmer
Chili Palmer covers home tech services, with a special focus on understanding what families need and how they can stay connected on a budget. She handles internet access and affordability, breaking news, mobile services, and consumer trends. Chili’s work as a writer, reporter, and editor has appeared in publications including Telecompetitor, Utah Business, Idaho Business Review, Benton Institute for Broadband & Society, and Switchful.com.
by Chili Palmer | Jul 14, 2025 | Data and Research, Featured
Get all the most important stats and facts and about internet cost, usage, and access in 2025.
by Austin Aguirre and Chili Palmer | Jul 10, 2025 | How-To, Technology
Expert tips to get your hotspot back up and running
by Chili Palmer | Jul 10, 2025 | News
The FTC’s click-to-cancel rule was all set for July, but it’s been blocked by an appeals court.
by Chili Palmer | Jun 28, 2025 | News
Learn how Spectrum TV customers get free access to Hulu and eight other streaming services.
by Chili Palmer | Jun 24, 2025 | Brand Guides, Equipment Guides, Internet Outage
Find out about Verizon internet outages and what you can do to get back online.
by Chili Palmer | Jun 24, 2025 | Brand Guides, Equipment Guides, Internet Outage
Find out about Google Fiber outages and what you can do to get back online.
by Chili Palmer | Jun 23, 2025 | Brand Guides, Equipment Guides, Internet Outage
Learn all about Spectrum Internet outages and what you can do to get back online.
by Chili Palmer | Jun 20, 2025 | Brand Guides, Equipment Guides, Internet Outage
Is your T-Mobile Home Internet down? Learn how to tell and when to reach out for help.
by Chili Palmer | Jun 18, 2025 | Brand Guides
Get the skinny on mobile plans and cell phones reserved for seniors 55+.
by Chili Palmer | Jun 5, 2025 | Brand Guides, FAQ, Low-Income
Sparklight’s Lift plan lets low-income customers skip autopay, installation, and equipment fees.
by Rebecca Lee Armstrong, Kevin Parrish, and Chili Palmer | May 30, 2025 | FAQ, Internet Speed Guides
Internet demands can be high when sending emails, video-conferencing, and just doing your job. So how much internet speed do you need when working from home?
by Peter Holslin and Chili Palmer | May 29, 2025 | Technology
Phone tethering and mobile hotspots both get you portable Wi-Fi, but in different ways. Read on to see which is the better option for you.