Is Xfinity Internet Down?

If Xfinity is your internet provider, and you’re having trouble connecting, start with an internet speed test to see if you’re in an outage.

First, reconnect to your Xfinity mobile network or Xfinity Wi-Fi. Then, click below.

What to look for in your speed test results

If you’re in an Xfinity outage, the speed test will say “Loading,” and a light blue circle will spin, but you won’t get any results.

If you get results that show download speeds, upload speeds, and latency, though, you aren’t in an outage.

You could still be having problems, of course. Ideally, you should get speeds reasonably close to what your plan promises, but you need the following for a healthy internet connection:

• Download speeds of at least 20Mbps
• Upload speeds of at least 5Mbps
• Latency of less than 100 ms

How to troubleshoot Xfinity connection issues

If you get stuck on “Loading” on the speed test above, go through the steps below one by one.

Step 1: Try logging into your Xfinity network with a different device, such as a gaming console, smart TV, or smartphone. Try both Wi-Fi and Ethernet connections.

Step 2: Check your Xfinity wireless gateway (router + modem). If you’re using Xfinity gear, you can also check your account to see what equipment you have and what the lights mean.

Step 3: Check your Ethernet and power cables to make sure they are connected securely and haven’t been damaged.

Step 4: Restart (or unplug and reboot) your affected devices and your gateway. A full reset usually takes about 10 minutes.

Step 5: Check your Xfinity app or Xfinity account for any outage-related notifications. If you don’t have the Xfinity app on your smartphone already, you can get it from Google Play or the App Store, or by texting “APP” to 266278.

• How To Improve Slow Xfinity Internet Speeds
• How To Install Xfinity Internet
• No Internet Connection? How To Troubleshoot Internet Issues
• How Often Should You Reboot Your Router?

Still can’t get online? Contact Xfinity

If nothing else works, call in. The number to report Xfinity outages is 1-800-Xfinity. You can also sign up for text message updates by adding your phone number to your Xfinity ID.

If you don’t want to talk, try the Xfinity online chat feature. Be ready with your Xfinity login info, or you won’t get far.

With any of the methods listed above, it’s a good idea to check the status of your account. Sometimes your autopay stops working or there’s a billing mistake that has resulted in your service being turned off. If that’s the case, you’ll probably need to get a live human on the phone to help restore service.

Does Xfinity offer refunds?

Xfinity does not provide refunds for weather-related home internet outages, but you may get a refund if the outage was due to something like network maintenance or a technical error caused by Xfinity personnel.

To find out if you’re due, pull up your bill by signing in to your account. You’ll see a “bill credits” section on page three.

Since Xfinity provides service in dozens of states, the rules that apply to your account depend on where you live. This guide to Xfinity legal docs can help you find what applies in your situation.

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If you’re an Xfinity customer, we want to hear from you! Your honest reviews help us give better advice to other customers looking for great home internet. Once you’re done, check out what other Xfinity customers have to say.

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How Xfinity compares

Xfinity is the largest cable internet provider in the U.S., reaching more than a third of all homes and businesses in the country. That means it competes with many different internet providers. What’s available to you depends on where you live.

If you’re considering a switch, here’s what you can expect:

AT&T vs. Xfinity: AT&T offers both fiber internet and 5G fixed wireless internet, depending on your address. I like AT&T Fiber for fast speeds and sweet bundling deals, but I recommend sticking with Xfinity rather than switching to AT&T Air.

CenturyLink vs. Xfinity: CenturyLink sells fiber internet in some areas, but CenturyLink DSL is the more likely Xfinity alternative. If that’s the situation at your address, stick with Xfinity. With cable internet reliability and new customer-focused policies like price locks and unlimited data, it’s your best bet.

Verizon vs. Xfinity: Verizon Fios internet—the company’s fiber offering—is fast and reliable, and backed by solid customer service. Xfinity is cheaper, but Fios is better if you can get it. If you don’t use the internet much and you’re tired of dealing with Xfinity customer service, Verizon 5G home internet may make sense.

GFiber vs. Xfinity: GFiber beats Xfinity for better customer ratings, but it has no true budget options. That said, GFiber‘s speed, reliability, and free equipment can’t be beat.

My take: Don’t be afraid to shop for Xfinity alternatives

Xfinity has a lot of competition these days, from both 5G home internet providers and fiber internet providers. If you have consistent problems with your Xfinity connection or have grown tired of billing shenanigans with Xfinity, it makes sense to shop for alternatives.

That said, Xfinity’s cable internet service is often the most reliable option in town, and its customer service is improving all the time. Don’t hesitate to call in for help, and remember to ask for new equipment if your Xfinity-provided router is more than a few years old.

Read more about Xfinity

• Best Wi-Fi Routers for Xfinity Tested and Reviewed 2026
• How To Get Low-Income Internet Through Xfinity
• Is Bundling Xfinity Internet and Mobile Worth It?
• 5G Home Internet vs. Cable: Which Is Right for You?

FAQ about Xfinity outages