Is Xfinity Internet Down?

Xfinity home internet is usually fast and reliable, but unexpected outages and slowdowns can really wreck your day. Sometimes you can fix your connectivity problem by checking your equipment, cables, and account.

If that doesn’t work, we’ll give you a few ways to check your network status. You’ll also find some outage statistics from real-world customers, hear what other customers have to say, and see how Xfinity compares to other internet providers. Then, we’ll cover what causes Xfinity outages and offer some insider info on recent upgrades to Xfinity tech.

Jump to: Troubleshooting tips | Xfinity outage stats | Refund information | Leave an Xfinity review | What other Xfinity customers say | Xfinity TV outages | Xfinity mobile outages | How Xfinity compares | Xfinity X-Class | Xfinity FAQ

Jump to:

• Troubleshooting tips
• Xfinity outage stats
• Refund information
• Leave an Xfinity review
• What other Xfinity customers say
• Xfinity TV outages
• Xfinity mobile outages
• How Xfinity compares
• Xfinity X-Class
• Xfinity FAQ

How to find out if Xfinity internet is down

The first sign your internet is down is a page or app not loading. You might get an error box, a spinning circle of death, or a smart speaker that says, “Sorry, your device is offline.”

When this happens, don’t panic. Instead, follow the steps below to troubleshoot and get back online as quickly as possible.

• Step 1: Check other sites, apps, browsers, or devices
• Step 2: Check the lights on your router and modem or gateway
• Step 3: Reboot or power cycle all your gear
• Step 4: Check the Xfinity app or Xfinity Status Center for reported outages
• Step 5: Check outside for work crews, or ask your neighbors if they have internet issues

Outage and reliability stats from real Xfinity customers

Xfinity doesn’t publish info about overall network uptime, but we know some neighborhoods have more outages than others. We figured out average downtimes by asking folks around the country how often outages occurred for them.

Customer data on Xfinity outages

Customer data on Xfinity internet slowdowns

We also gleaned some data about real-world slowdowns. This metric is important for cable internet providers like Xfinity because they are more prone to congestion-related troubles. Here’s what we learned.

Learn more in our expert resource library

Sometimes there’s an easy fix when you can’t get online with your Xfinity connection, but that’s not always the case. Browse our resources below for expert help on all things Xfinity:

• How to Install Xfinity Internet
• Why Your Xfinity Internet Is Slow (and How to Improve It)
• No Internet Connection? How to Troubleshoot Internet Issues
• Why Your Internet Slows Down at Night and How to Fix It
• How Can I Tell If My ISP Is Throttling My Internet?

Can you get a refund for an Xfinity outage?

Xfinity does not provide refunds for weather-related home internet outages, but you may get a refund if the outage was due to something like network maintenance or a technical error caused by Xfinity personnel.

To find out if you’re due, pull up your bill by signing in to your account. You’ll see a “bill credits” section on page 3.

Since Xfinity provides service in dozens of states, the rules that apply to your account depend on where you live. This guide to Xfinity legal docs can help you find what applies in your situation.

Tell us what you think about your Xfinity service

If you’re an active Xfinity customer, we want to hear from you! Sharing your experience helps us improve our recommendations and helps other customers decide whether it’s time to switch internet providers.

Write an Xfinity Review Read Xfinity reviews

What other Xfinity customers say

Xfinity used to have a less-than-stellar reputation for customer experience, but it seems to be improving. When we asked customers about their Xfinity service in 2023, responses were mixed. Most folks were happy with the service, many were pleased with its reliability, and almost all had good things to say about their internet speeds.

Among internet providers overall, Xfinity landed smack in the middle as a solid 7 out of 15. Xfinity scored higher than fellow cable internet giants Spectrum and Cox, but it scored lower than many of the most well-known fiber internet providers like Google Fiber and Verizon. It tied with fiber internet provider AT&T (one of its biggest competitors).

Xfinity customer survey scores*

In addition to asking customers to rate Xfinity, we asked them for their honest reviews of the service.

Xfinity customer feedback

Xfinity TV outages

If your Xfinity internet is down, your Xfinity TV will be down too. That’s because Xfinity internet and cable TV use the same technology. If you have just Xfinity TV, you can check for an outage using the same troubleshooting steps we listed above.

Different rules around cable TV outages apply in each state, but there’s good news for folks in Connecticut, Maine, and New York. If you lose your video service, you may be eligible for a prorated refund.

Xfinity mobile outages

Xfinity bundles its home internet and cable television service with mobile phone service. However, its mobile services use a different tech type to get you online. That means there’s a good chance you will still be able to connect via 4G LTE or even 5G if your home internet and TV are down.

If you can’t connect with your home internet, TV, or Xfinity mobile phone, your problem is most likely a billing issue. Call 1-800-Xfinity or find an Xfinity store near you for help.

How Xfinity compares

Xfinity is the largest cable internet provider in the US, reaching more than a third of all homes and businesses in the country. That means it competes with many different internet providers. What’s available to you depends on where you live.

AT&T vs. Xfinity

You might get a choice between fiber internet from AT&T and cable internet from Xfinity in some of the nation’s biggest cities, including San Francisco, Houston, Miami, Memphis, Nashville, Atlanta, and Jacksonville, Florida. AT&T offers faster speeds and unlimited data, but we like Xfinity’s cheaper plans for small households.

CenturyLink vs. Xfinity

CenturyLink sells fiber internet under the Quantum Fiber name in some areas that overlap with Xfinity cable internet service areas, mainly in New Mexico, the Wasatch Front, Denver, Florida, and Minnesota. In rural areas, CenturyLink DSL is the more likely Xfinity alternative.

In almost all cases, we recommend Quantum Fiber over Xfinity and Xfinity over CenturyLink. Among the three options, monthly pricing for good-enough speeds is about even.

Verizon vs. Xfinity

Verizon Fios internet—the company’s fiber offering—is exclusive to states in the Northeast, including Pennsylvania, Maryland, Washington, Virginia, Philadelphia, New Jersey, New York, and Massachusetts.

In some of those areas, Verizon Fios and Xfinity compete head-to-head. Xfinity is cheaper, but Fios is better if you can get it. We recommend taking advantage of Fios unless you are a light user (think just emails, streaming in HD and browsing) and you can get away with one of Xfinity’s cheapest plans.

Frontier vs. Xfinity

In most areas where Frontier competes with Xfinity, you’re looking at Frontier DSL versus Xfinity cable. If that’s your situation, Xfinity is more budget friendly, a lot faster, and more reliable—but Frontier has the perk of unlimited data. Xfinity will almost always be a better choice than DSL.

If you can get fiber internet from Frontier, you’re in luck! In that case, we would opt for Xfinity if you’re a light user, because prices are lower. If you have a big home or need fast upload speeds, though, go with Frontier.

Google Fiber vs. Xfinity

Google Fiber has a tiny footprint compared to Xfinity, but there’s some overlap in Utah, Georgia, Texas, and Missouri. GFiber beats Xfinity for better customer ratings, but it has no true budget options. That said, GFiber’s speed, reliability, and free equipment can’t be beat.

How Xfinity’s internet prices compare

Xfinity tech upgrades: X-Class and Storm-Ready WiFi

Xfinity is a massive cable internet provider, but it’s facing fierce competition from fiber-to-the-home options such as AT&T and 5G internet options like T-Mobile. To keep up, Xfinity is making some big changes on the back end. Customers will still have a coax cable from the street to their house, but tech behind the scenes is getting a major makeover.

If all goes as planned with the Xfinity X-Class rollout, customers may see short outages during neighborhood upgrades over the next few years. When it’s all done, though, they’ll benefit from multigigabit upload and download speeds that rival what fiber can offer. It will be a lot faster and more reliable than 5G, too.

Sign up for planned outage updates from Xfinity.

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