Internet providers in Pacifica, CA

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Elie G | 12-18-2015

I had Comcast's Xfinity product (basic cable + internet) for fifteen months. Internet upload and download speeds were reasonable as was reliability, with few interruptions in internet and cable TV. Pricing was also reasonable. In addition, I was not forced to commit to any contract, and so, could terminate without penalty. The bad news is all with their customer service. In a sentence: the left hand doesn't know what the right is doing. During the initial Xfinity set-up, it became a nightmare trying to get informative answers from their reps. They would record my desired preferences in their database and say all is done only to find out that the wrong preferences were set-up. This, despite the rep reading them off to me. I then had call to get things corrected. Of course, I had a different rep and had to re-explain everything. I asked the new rep to simply look at the database entries made by the first rep. Turns out their were none. Worse yet, I kept asking for email confirmations be sent to me. I was told they are not permitted to send me emails. I told them that Comcast has no issue sending me emails about their offerings. Yet their reps are not able to send me confirmation emails about supposedly rendered services. This "he said, she said" process went on for three solid days. I spent twelve plus hours talking to a multitude of reps before we finally got things resolved. Terrible! A month later, my first bill arrived with an over-the-top un-expected total. I again called their service rep and was again led by the nose through this same merry-go-round of reps, each not knowing what transpired during previous conversations. And again without any email confirmations, and so, no way for me to validate nor prove anything I and the rep discussed/agreed on. This was just the beginning. Somehow Comcast then screwed up my account so that I was not able to pay my bills via the web. Turns out they misspelled my name which was linked to my account. It took another round of phone calls with a slew of reps, one of whom knew what had been discussed with previous reps. I soon became so gun shy that I dared not change anything with Comcast lest I have to waste another day going through their confusing and confused reps. Very frustrating!

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