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Quantum Fiber. Evaluación de clientes

99 Quantum Fiber. Evaluación de clientes

Rating breakdown

3.5
General

Velocidad

Precio

Servicio

Quantum Fiber

General:
Servicio:
Precio:
Velocidad:

Jim H | 08-31-2024

Although I am paying for 940 MBPS, I am only receiving less than 100 MBPS. When I call to get assistance, there is more than a 3 hour wait. When I try to Chat, there is 99+ people ahead of me. I have tried to talk with sales, support, etc. and called Century Link directly, no help. I am looking for another provider to replace Quantum. I tried to call for two weeks and tried to Chat with the same results. Terrible service!

¿Fue útil esta reseña? Yes 2 No 0

Quantum Fiber

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Anita H | 08-30-2024

Worst customer service. Wait times up to 4 hrs. Not able to leave call back number. Agents with poor language skills and calls often dropped. Out for 5 days and they refuse to send a service tech after hours of trying remote testing fixes. On hold 2 hrs when requesting to terminate service.

¿Fue útil esta reseña? Yes 1 No 0

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Christopher J | 07-23-2023

This is the worst company I have ever dealt with! They have rescheduled me 4 times and I have been calling them and all they do is either loop me back or tell me that they are working on rescheduling my appointment! I still have no idea when I will have internet, but you can bet they took their payment out immediately and are still holding it. I am looking for a different provider right now because I am stuck without any internet and a company that lacks any kind of customer service.

¿Fue útil esta reseña? Yes 2 No 0

Quantum Fiber

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Verified U | 05-23-2023

I like their reliability and affordability. They should always try and satisfy the customers

¿Fue útil esta reseña? Yes 0 No 0

Quantum Fiber

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Verified U | 05-14-2023

Internet speeds are good maybe could be a little faster in rural areas otherwise good service

¿Fue útil esta reseña? Yes 0 No 0

Quantum Fiber

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Verified U | 05-12-2023

Our fiber internet is reliable. The speed is great for the devices we use and how much we use it. Customer service is always top notch and if we call they come same day. Prices have never increased on us.

¿Fue útil esta reseña? Yes 0 No 0

Quantum Fiber

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Verified U | 05-10-2023

I liked the fact that it is in our price range. The internet speed is of great quality and I would say that they don't need to fix anything.

¿Fue útil esta reseña? Yes 1 No 0

Quantum Fiber

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Verified U | 05-10-2023

Sometimes the service cuts out on one or more TVs at once. It's very annoying to have to unplug and replug in to get the internet to work. It should work all the time.

¿Fue útil esta reseña? Yes 1 No 0

Quantum Fiber

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Verified U | 05-09-2023

I believe they could be better with their customer service during power outages. I also believe they could make better prices.

¿Fue útil esta reseña? Yes 0 No 0

Quantum Fiber

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Verified U | 05-08-2023

I.m getting everything I was promised and because of my income, I was given a discount on the internet

¿Fue útil esta reseña? Yes 0 No 0