Is Verizon Internet Down?

If Verizon is your mobile phone or internet provider and you’re having trouble connecting, start with an internet speed test to see if you’re in an outage.

First, reconnect to your Verizon mobile network or Verizon Wi-Fi. Then, select the button below.

What to look for in your speed test results

If you’re in a Verizon outage, the speed test will say “Loading,” and a light blue circle will spin, but you won’t get any results.

If you get results that show download speeds, upload speeds, and latency, though, you aren’t in an outage.

You could still be having problems, of course. Ideally, you should get speeds reasonably close to what your plan promises, but you need the following for a healthy fiber or fixed wireless connection:

• Download speeds of at least 20Mbps
• Upload speeds of at least 5Mbps
• Latency of less than 100ms

How to troubleshoot Verizon connection issues

If you get stuck on “Loading” on the speed test above, go through the steps below one by one.

Step 1: Try logging into your Verizon network with a different device, such as a gaming console, smart TV, or smartphone. Try both Wi-Fi and Ethernet connections.

Step 2: Check your Verizon wireless gateway (router + modem). A solid white light means you’re connected, a blinking white light means the system is setting up, and an amber or red light means no connection.

Step 3: Check your Ethernet and power cables to make sure they are connected securely and haven’t been damaged.

Step 4: Restart (or unplug and reboot) your affected devices and your gateway. A full reset usually takes about 10 minutes.

Step 5: Check your My Verizon app or Verizon account for any outage-related notifications.

Check the lights on your gateway

Verizon offers wireless gateways (combined router/modem devices) for its Fios and 5G home internet services. A white light indicates your internet is connected, while a red or amber light may indicate an internet outage.

Learn more and troubleshoot your Verizon connection

• How To Set Up Verizon 5G Home Internet
• No Internet Connection? How to Troubleshoot Internet Issues
• 6 Reasons Why Your Home Internet Is So Unreliable
• Modem and Router Lights Explained
• How Often Should You Reboot Your Router?

Still can’t get online? Contact Verizon

If you can’t get online and can’t figure out why, it’s time to reach out to Verizon. Here are the best ways:

• Call Verizon Fios help at +1-800-VERIZON (1-800-837-4966)
• Call Verizon mobile help at +1-800-922-0204 (including Verizon 5G home internet)
• Check reported outages for Verizon mobile (including Verizon 5G home internet)
• Check reported outages for Verizon Fios

Does Verizon offer refunds?

Verizon sometimes offers refunds for outages, but I wasn’t 100% clear on its official policy, so I reached out to the Verizon media team. Here’s what they told me, verbatim:

To put it succinctly, you can probably get an outage refund from Verizon if the outage lasts at least 24 hours, but you should call in as soon as possible. Refunds aren’t automatic.

Leave a review about your Verizon service

If you’re a Verizon customer, we want to hear from you! Your honest reviews help us give better advice to other customers looking for great home internet. Once you’re done, check out what other Verizon customers have to say.

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How Verizon compares with other home internet providers

Verizon Fios offers a high-quality network, great pricing, and free equipment. It ranked in third place for speed and came in second for customer choice in our 2025 internet review. With the recent addition of Frontier’s fiber network, Verizon Fios is now available to more than 13% of all homes and businesses in the U.S., in major cities from the Atlantic seaboard to Tampa, Minneapolis, San Francisco, and Los Angeles.

Between Verizon’s massive fiber footprint and even bigger 5G footprint, it competes with virtually every other internet provider out there. Here’s a look at the top five.

Verizon vs. T-Mobile: Like Verizon, T-Mobile now offers both 5G home internet and fiber. If you can get fiber internet from either, you should. But if it’s a choice between competing 5G home internet connections, check out each provider’s coverage map. T-Mobile’s service will work best if you’re in a 5G Ultra Capacity area.

Verizon vs. Spectrum: If you already have Verizon Fios, you should stick with it, even if you have the option for Spectrum cable internet. Frequent outages or connection problems are most likely an issue with your setup or your equipment. Call +1-800-VERIZON for help. But if you have Verizon 5G and you’re running into outages or slowdowns, Spectrum is a decent option. It’s much faster and more reliable than 5G, and you no longer have to worry about contracts or data caps.

Verizon vs. Xfinity: We usually recommend Verizon Fios over Xfinity’s cable internet, and it’s probably your best option for speed and customer service. However, Xfinity’s reputation is starting to improve, and it now offers five-year price locks, plus unlimited data and freedom from contracts. If you’re having trouble with Fios, continue troubleshooting. But if your issues are with Verizon’s 5G, Xfinity might be a good alternative.

Verizon vs. AT&T: There’s very little overlap between the fiber internet footprints of Fios and AT&T Fiber, but as we always say: Stick with fiber when you can. If you’re having issues with Verizon’s 5G home internet, though, AT&T’s 5G network may be worth a try. The company just bought a bunch of midband spectrum and has been busy building standalone 5G nationwide, so its connections feel faster than ever. Enter your address into the AT&T coverage map and make sure you’re in a 5G area.

Verizon vs. Kinetic: Most of the time, we recommend staying with Fios if you have it. If you can get fiber from Kinetic but you can’t get it from Fios, though, go with Kinetic. If you’re having issues with 5G from Verizon, on the other hand, cable or fiber internet from Kinetic might feel like an upgrade. Just watch for big price hikes in as little as three months.

My take: Stick with Fios, but switch if you have spotty 5G

Verizon Fios is one of the best networks we cover. Slowdowns and outages are rare, and the company does a good job keeping its network equipment updated. If you’re having frequent problems, it might be hyperlocal. It could be the wiring coming into your home, or there could be an issue with your Verizon gateway or the setup inside your home. Either way, I recommend calling +1-800-VERIZON to see if you can get it sorted out. Talking to techs can be a hassle, but it will be better long-term than switching to a different provider.

That said, 5G home internet is a lot more finicky. It relies on excess capacity from local cell towers, so it could slow down if there are a lot of mobile phone customers in the area, or if a lot of your neighbors have 5G home internet and everyone’s trying to stream at once. If you’re having issues, consider upgrading to your local cable internet provider or trying 5G home internet from Verizon or AT&T.

What’s true in real estate is also true in 5G home internet service: it’s all about location, location, location.

Read more about Verizon and 5G home internet:

• Is Bundling Verizon Phone and Internet Worth It?
• 5G Fixed Wireless Internet: Why You Should Try It
• Verizon Internet Review
• Verizon 5G Home Internet Review
• Everything You Need To Know About Verizon Hotspots

Verizon outage FAQ